International Dynamics provides support on the products it imports including under-warranty repairs, spare parts, software updates, advice and service backup.

Examples of the problems in our experience that have occurred when buying from an unauthorised or overseas dealer include:

Under warranty service & spare parts are not available.
The product is not suitable for its intended use and no recourse is available.
There can be technical differences in products manufactured for other markets.
The product may not be compliant with Australian electrical safety standards.
The correct power supply may not be included.
Software updates specifically for Australian products may not be available.
The product arrives damaged and no recourse is available.

There are many other problems which vary according to the category of product. If you wish more information please leave your contact details with us by phone or email, and we will contact you.

International Dynamics has a dedicated service department which has received international awards from several of our suppliers. We wish to make clear that we will only service or supply parts for equipment, whether under warranty or not, that has been purchased from an authorised Australian dealer supplied by International Dynamics.

To check if you are dealing with an International Dynamics authorized dealer, you can:

See the Dealer Locations listing under each International Dynamics brand on this website, or
Call International Dynamics on 03 9426 3600, or
Contact us by email at mail@internationaldynamics.com.au

To reconfirm, please be aware that International Dynamics will not supply parts and/or service for any product without proof of purchase from an International Dynamics authorised dealer in Australia.